Customer Happiness Summit and Awards 2018

Dubai will hold its first ever Customer Happiness Summit & Awards, in this October. The event will feature government officials, experts, business leaders, policy makers and investors from a myriad of business disciplines as they congregate, connect, explore and propose new ways to support Dubai’s Happiness Agenda, to become one of the happiest cities on earth.

The one-day event – which will be held at Dubai’s H Hotel on October 18 – will include representatives of the hospitality, travel, tourism, real estate, retail, healthcare and aviation sectors. The event’s organizers, Plan3Media, have said that they hope the summit will help contribute to Dubai’s economic and social advancement and support Dubai’s ‘happiness agenda’. Out of 156 countries surveyed, the UAE has taken the 20th place in this year’s World Happiness Report 2018 and has championed various initiatives as well as programmes for Happiness and Positivity ever since.

The appointment of the world’s first happiness minister is nothing short of reinvented diplomacy of UAE which is just one of the many examples’ showing the country’s’ forward-thinking character. The event, hopes to reinforce the role of every entity and individual in assisting the UAE attain the title of the world’s happiest place as well as foster closer ties between stakeholders in Dubai. By hosting the first Customer Happiness Summit & Awards in the region, the organizers hope to inspire innovative ideas and contribute to economic and social advancement.

The summit agenda will opt for a more holistic approach with 9 interactive sessions covering regional trends, disruptive technologies, best practices, master classes and high-level talks on Delivering Customer Happiness. In addition, the event will offer ample time for networking opportunities. The event will wrap up with a gala awards evening acknowledging those organisations that have successfully implemented superior customer service strategies and delivered exemplary customer happiness.